Effective Date: October 4, 2025
Last Updated: October 4, 2025
Important: These Terms of Service govern your use of Avenue Locksmith’s website and professional locksmith services. By using our services or contacting us, you agree to these terms. Please read them carefully.
Emergency Services Notice:
For emergency locksmith assistance, call (347) 386-7164 immediately. These terms apply to all services provided by Avenue Locksmith.
1. Service Description
Avenue Locksmith provides professional locksmith and security services throughout New York City, including but not limited to:
Emergency lockout services (residential, commercial, and automotive)
Lock installation, repair, and replacement
Key duplication and rekeying services
Smart lock setup and access control installation
High-security lock installation
Security consultation and upgrade recommendations
7-day locksmith service from 10 AM to 11 PM
2. Service Areas
We proudly serve clients throughout Brooklyn, Queens, and Manhattan, including but not limited to:
Brooklyn: Flatlands, Williamsburg, Park Slope, Bushwick, Crown Heights, and surrounding neighborhoods
Queens: Astoria, Long Island City, Flushing, Jamaica, and surrounding areas
Manhattan: Upper East Side, Midtown, SoHo, Lower Manhattan, and more
If you’re outside these areas, please contact us to confirm service availability.
3. Pricing and Payment
3.1 Service Call Fees
A service call fee applies to all technician visits
After-hours, weekend, or holiday emergency rates may apply
Exact pricing will be provided before work begins
Additional charges may apply for specialty hardware, locks, or high-security systems
3.2 Payment Terms
Payment is due upon completion of services
Accepted payment methods: cash, credit/debit card, and digital payments
Credit card processing fees may apply
Written or verbal estimates are provided before any work begins
4. Response Times and Availability
We strive to arrive quickly — typically within 5–30 minutes, depending on:
Your location and traffic conditions
Technician availability
Weather conditions or peak demand
Please note: Response times are estimates and cannot be guaranteed.
5. Customer Responsibilities
To ensure safe and effective service, customers must:
Provide accurate contact and location details
Present valid identification and proof of ownership or authorization for service location or vehicle
Ensure safe access to the property or vehicle
Be present during the service or designate an authorized representative
Make full payment upon completion of work
Inform the technician of any relevant security systems or building protocols
6. Proof of Residence or Authorization
To protect customer safety and prevent unauthorized access, Avenue Locksmith requires:
Residential Services: Valid photo ID matching the service address
Rental Properties: Landlord or property manager authorization (if required)
Business Properties: Proof of employment or written authorization
Vehicle Services: Vehicle registration and valid driver’s license
7. Liability and Limitations
7.1 Service Limitations
Access cannot be guaranteed in all situations (especially with high-security locks)
In emergency lockouts, minor damage to existing locks may occur as part of the unlocking process
Avenue Locksmith is not responsible for pre-existing lock or door damage
7.2 Limitation of Liability
Avenue Locksmith’s total liability is limited to the amount paid for services rendered. We are not liable for:
Indirect or consequential damages
Lost profits, revenue, or business interruption
Damage to contents or property (except when caused by proven negligence)
Delays caused by conditions beyond our control
8. Warranty
We stand behind our workmanship and parts:
Parts: Manufacturer warranty applies to all locks, hardware, and materials
Labor: 30-day limited warranty on installation and repair services
Emergency Services: If the same issue recurs within 24 hours, we’ll return at no additional service charge
Warranty exclusions: Damage caused by misuse, tampering, neglect, wear and tear, or environmental factors.
9. Service Guarantee and Refund Policy
At Avenue Locksmith, customer satisfaction is our top priority.
Service Guarantee: We guarantee professional workmanship and high-quality service for every job. If you’re not fully satisfied, please contact us within 7 days of service completion so we can address your concern.
Rework Policy: If the same issue recurs within our warranty period due to our workmanship, we will send a technician to re-evaluate and fix the problem at no additional cost.
Refunds: Refunds are reviewed on a case-by-case basis and may be issued if a service was not performed as agreed or cannot be reasonably corrected.
Non-Refundable Situations:
Completed and approved work
Emergency dispatch or diagnostic/service call fees
Hardware or locks that have been installed or used
Resolution Commitment: Our team will make every reasonable effort to resolve service issues promptly and professionally before a refund is considered.
This policy helps ensure transparency and fairness while maintaining the integrity of our on-site service operations.
10. Cancellations and Rescheduling
Cancellations made before technician dispatch are free of charge
Cancellations after dispatch may incur a standard service call fee
Emergency services are non-refundable once a technician is en route
Weather-related or safety-related cancellations will not incur charges
11. Privacy and Data Protection
We value your privacy. Customer information is handled according to our Privacy Policy. We collect and use only the information necessary to deliver services, process payments, and improve user experience.
12. Force Majeure
Avenue Locksmith is not liable for delays or service interruptions caused by circumstances beyond our control, including:
Natural disasters or severe weather
Government restrictions or emergencies
Labor shortages or transportation issues
Equipment failure or supplier delays
13. Dispute Resolution
We encourage direct communication to resolve service concerns quickly
These terms are governed by New York State law
Any disputes must be filed in a court of competent jurisdiction in Kings County, NY
Both parties agree to attempt mediation or informal resolution before pursuing legal action
14. Modifications to Terms
We may revise these Terms of Service periodically. Updates will be posted on our website with a new effective date. Continued use of our services after changes means you accept the updated terms.
15. Severability
If any portion of these terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
16. Emergency Service Disclaimer
Please note:
Emergency response times are best-effort estimates
Rates vary based on service type, time, and location
Life-threatening emergencies should be directed to 911 immediately
Avenue Locksmith reserves the right to prioritize cases based on urgency and technician availability
Contact Information
Avenue Locksmith
📍 Brooklyn, NY
📞 Phone: 347-386-7164
📧 Email: info@avenuelocks.com
🌐 Website: www.avenuelocks.com
🕒 Open 7 days a week: 10 AM – 11 PM.
In emergency situations, our locksmiths are available 24 hours a day, 7 days a week to assist you.
Licensed and insured locksmith service in New York City.
By using Avenue Locksmith’s website and services, you acknowledge that you have read, understood, and agreed to these Terms of Service.
